Serena Service Manager

11 results - showing 1 - 11
 
Ordering 
 
Category: Serena Service Manager | Status: New

1944 Hits  |  0 Votes  |  0 Comments

Written by Dietmar Braunschädel     July 19, 2018    
The relation tab of a CI shows graphically the relations from other CIs directed to this CI an the relation from this CI directed to other CIs. ...
Continue Reading...
Category: Serena Service Manager | Status: New

771 Hits  |  0 Votes  |  0 Comments

Written by Matthew Frauenhoffer     November 27, 2017    
Many customers ask for the ability to define standard change templates. This can be implemented today but would be nice if it were provided OOB in the process app....
Continue Reading...
Category: Serena Service Manager | Status: New

1556 Hits  |  0 Votes  |  0 Comments

Written by Matthew Frauenhoffer     October 21, 2016    
In ITIL, the concept of Event Management is to handle automated alerts from several systems as well as manually submitted events and put them through a triage process. This...
Continue Reading...
Category: Serena Service Manager | Status: Active

2423 Hits  |  1 Votes  |  0 Comments

Written by Kelly Schettley     March 09, 2016    
As with Incidents and Problems, why not have the ability to submit a change from a Service Request? There are times a Service Request can lead to a need...
Continue Reading...
Category: Serena Service Manager | Status: Active

1927 Hits  |  2 Votes  |  0 Comments

Written by Matthew Ong     February 17, 2016    
Whatsapp, WeChat, notification
Continue Reading...
Category: Serena Service Manager | Status: Declined

1903 Hits  |  1 Votes  |  1 Comments

Written by Erika Marwood     November 24, 2015    
Bomgar integrates with many of our competitve Service Management tools on the market. It would be great to launch a Bomgar session from SSM and track sessions within...
Continue Reading...
Category: Serena Service Manager | Status: Active

2433 Hits  |  7 Votes  |  1 Comments

Written by Olivier Cognye     November 06, 2015    
Today we have Elapsed Time but this Field in the SLA_ITEM Table stops counting as soon as the SLA is violated and we don't have the possibility to get...
Continue Reading...
Category: Serena Service Manager | Status: Active

2752 Hits  |  4 Votes  |  2 Comments

Written by Tim Joyce     May 05, 2015    
The Configuration Management System (CMS) includes tha ability to make a relationship inactive, but there is no way to limit the Relationship Explorer to only show Active relationships. ...
Continue Reading...
Category: Serena Service Manager | Status: Active

3711 Hits  |  12 Votes  |  2 Comments

Written by Mike Davis     March 30, 2015    
We have thousands of CI's. There are many scenarios where we create a new CI knowing that we will need to link multiple CI's together. For example, we will...
Continue Reading...
Category: Serena Service Manager | Status: Active

2713 Hits  |  4 Votes  |  2 Comments

Written by Jason Miller     March 29, 2015    
Would like the ability to update locations, relationships and other information from an Attached CI in an Incident or Service Request ticket at the time of the resolve form,...
Continue Reading...
Category: Serena Service Manager | Status: Under Consideration

3181 Hits  |  12 Votes  |  1 Comments

Written by David J. Easter     March 20, 2015    
Today, in Composer, one can already compare and merge two process applications. Customers can also modify or customize Serena provided solutions like SSM beyond what is provided "out...
Continue Reading...
11 results - showing 1 - 11
 
 

Recent Tweets