Serena Request Center

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Category: Serena Request Center | Status: New

1530 Hits  |  2 Votes  |  0 Comments

Written by Lucie Mlynarova     September 26, 2017    
Hi, There is difference in opening item from report in SWC and SRC.In SWC item is opened in full high of window, but in SRC item...
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Category: Serena Request Center | Status: New

1259 Hits  |  1 Votes  |  0 Comments

Written by Matthew Ong     September 25, 2017    
Chatbot enables Service Desk engineer to be more responsive to the business and at the same time is in line with the peoples who grow up in the social...
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Category: Serena Request Center | Status: Active

1676 Hits  |  1 Votes  |  0 Comments

Written by Matthew Ong     August 22, 2017    
Enable the system administrator to control the layout or position of the service requests.
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Category: Serena Request Center | Status: Active

1723 Hits  |  2 Votes  |  0 Comments

Written by Matthew Ong     August 22, 2017    
Add Tab option to allow the system administrator to control the layout of the screen.
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Category: Serena Request Center | Status: Active

2160 Hits  |  1 Votes  |  0 Comments

Written by Matthew Ong     January 15, 2017    
Live Chat Feature enables Service Desk Engineer to chat with the user and create the appropriate service request or incidents.
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Category: Serena Request Center | Status: Active

2703 Hits  |  3 Votes  |  2 Comments

Written by carole arzalier     December 22, 2016    
At the moment it's impossible to erase a service resquest withing the SRC. The only thing we can do is mask it for the no admin user. Because of...
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Category: Serena Request Center | Status: New

5319 Hits  |  0 Votes  |  0 Comments

Written by Jo Schott     December 16, 2016    
For Catalog items: Add the ability to embed images in the Catalog Item Descriptions. Add the ability to pop out. ...
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Category: Serena Request Center | Status: New

3381 Hits  |  0 Votes  |  0 Comments

Written by Jo Schott     December 16, 2016    
The ability to create multiple Catalog Service Request Entries poining to the same Project and Submit form. This will allow to create much more user Friendly Catalogs -...
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Category: Serena Request Center | Status: Active

2657 Hits  |  6 Votes  |  0 Comments

Written by Lucie Mlynarova     July 19, 2016    
Serena Request Center - Users need to know which groups did they set to which Visibility Group in SRC/Customize/Knowledge Center Privileges. Their problem could be resolved...
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Category: Serena Request Center | Status: Active

2315 Hits  |  1 Votes  |  0 Comments

Written by Curtis LaPrise     July 01, 2016    
Allow users to use the in form arrows to see all requests from the request tab. Today it is limited to the particular drill down such as "Today",...
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Category: Serena Request Center | Status: Active

2159 Hits  |  1 Votes  |  0 Comments

Written by Curtis LaPrise     May 17, 2016    
With the use of SRC and the occasional user license, users can only update items they submit. When using this model for external clients (e.g. as Authorized Contacts...
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Category: Serena Request Center | Status: Active

6171 Hits  |  3 Votes  |  1 Comments

Written by Curtis LaPrise     February 25, 2016    
Customize SRC Requests Home Page to allow for greater flexibility; e.g. an external client facing use case. This would allow for users of a specific company to view...
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Category: Serena Request Center | Status: Active

3170 Hits  |  7 Votes  |  4 Comments

Written by Derek George     January 21, 2016    
Currently Request Center (SRC) only allows 1 Service in the catalog to point to a given underlying implementation Project. There are valid cases where more than one service...
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Category: Serena Request Center | Status: New

2758 Hits  |  1 Votes  |  0 Comments

Written by Mike Davis     December 31, 2015    
Users who manage tickets on behalf of other users can only search for and see tickets for themselves inside of Request Center. Open up search to allow users...
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Category: Serena Request Center | Status: Active

2816 Hits  |  5 Votes  |  0 Comments

Written by Mike Davis     March 30, 2015    
The Requests tab uses a multi-table report to display what a user has submitted, etc.... We are limited by the elements we can use to filter the multi-table report....
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15 results - showing 1 - 15
 
 

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