Shared mailbox support Hot

by Martin Müller on September 20, 2016

Add support for shared mailboxes for notification server and mail services.

  • I am quoting Microsoft technet page about shared mailboxes to be completely clear what type of mailbox we are talking about.
    "A shared mailbox is a type of user mailbox that doesn’t have its own user name and password. As a result, users can’t log into it them directly. To access a shared mailbox, users must first be granted Send As or Full Access permissions to the mailbox. Once that’s done, users sign into their own mailboxes and then access the shared mailbox by adding it to their Outlook profile. In Exchange 2003 and earlier, shared mailboxes were just a regular mailbox to which an administrator could grant delegate access. Beginning in Exchange 2007, shared mailboxes became their own recipient type."
    https://technet.microsoft.com/cs-cz/library/jj150498(v=exchg.150).aspx

    Currently, there is no way of defining access to shared mailbox.

    If we setup mail services like this:

    Login name: user.mail@domain.com
    Mailbox e-mail address: shared.mailbox@domain.com
    Mailbox password: *****
    Password verification: *****

    SBM is processing mails from user.mail@domain.com instead of shared.mailbox@domain.com.

    If we try to provide full path to mailbox like this:

    user.mail@domain.comshared.mailbox

    Unfortunatelly, this and other similar forms of definition is not supported by SBM and results in configuration error.

    Some customers have already been interested in this option as they are planning on migrating to cloud and this type of mailboxes is a standard for technical accounts.

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  • Note that this is possible in SBM 11.0 - but only for IMAP connections. There's a knowledge base article that describes how:

    http://knowledgebase.serena.com/InfoCenter/index?page=content&id=S141897&token=ec9acb5c0c6f4af3ae1b3dfbb1af9696

    What is left under consideration is support for Exchange Web Services.
    David J. Easter Commented by David J. Easter October 05, 2016
    #1 Reviewer  -  

    Note that this is possible in SBM 11.0 - but only for IMAP connections. There's a knowledge base article that describes how:

    http://knowledgebase.serena.com/InfoCenter/index?page=content&id=S141897&token=ec9acb5c0c6f4af3ae1b3dfbb1af9696

    What is left under consideration is support for Exchange Web Services.

    We will put this under consideration for the 1HCY'17 release.
    David J. Easter Commented by David J. Easter September 21, 2016
    #1 Reviewer  -  

    We will put this under consideration for the 1HCY'17 release.

     

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