New report to allow us to find Items whereby a user has added an attachment/text Hot

by Richard Dudley on July 21, 2017

Allow us to filter the items in the Incident project for a specific user who has added an attachment, or text in the 'Notes' field

  • We currently escalate Items from the Incidents project to a team that manages the ordering/replacement of materials (monitors/pcs etc).

    When the item is escalated to this team, an e-mail notification is generated to the members of this team.

    This external partner simply replies to the e-mail notification, leaving the ITSMNoteLogger address in copy, and their e-mail reply is updated automatically into the ticket as an attachment together with the text of their e-mail.

     

    We would like to be able to find the items whereby this particular user has added an attachment and/or a text comment into the 'Notes' system field.

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