Extending AutoComplete in "Send E-mail" Hot

by Karolina Stankovic on May 24, 2017

AutoComplete possibility in "Send Email" - finding all users registered in SBM

  • When sending a e-mail, to avoid the errors writing the email address, it would be very convenient to have AutoComplete possibility for search/find all users in SBM, even those with occasional licence.

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  • Hello.
    I tryed a few times to write an answer, but it didn't go through.
    I was writing about Incident management and writing an e-mail from one Incident item. That what you describe is true for users that have rights to see the item, and that is not a problem.
    But, when I want to write an e-mail to someone who doesn't have rights to see one particular incident and this someone have occasional or full licence in the Incident management the system "offers" this mail address as external addresses. And in fact, this mail address is not external.
    Karolina Stankovic Commented by Karolina Stankovic October 16, 2017
    Top 500 Reviewer  -  

    Hello.
    I tryed a few times to write an answer, but it didn't go through.
    I was writing about Incident management and writing an e-mail from one Incident item. That what you describe is true for users that have rights to see the item, and that is not a problem.
    But, when I want to write an e-mail to someone who doesn't have rights to see one particular incident and this someone have occasional or full licence in the Incident management the system "offers" this mail address as external addresses. And in fact, this mail address is not external.

    Hello Karolina - can you provide some additional information on what you're looking for? Today, when entering the name of an SBM user in an E-maiil, if you pause for a moment, the system will list all the users that contain the partial entry that you've typed in. For example, "Karo" would match both "Karol" and "Karolina" and show those users as selection choices. So I believe this functionality is already present...
    David J. Easter Commented by David J. Easter June 22, 2017
    #1 Reviewer  -  

    Hello Karolina - can you provide some additional information on what you're looking for? Today, when entering the name of an SBM user in an E-maiil, if you pause for a moment, the system will list all the users that contain the partial entry that you've typed in. For example, "Karo" would match both "Karol" and "Karolina" and show those users as selection choices. So I believe this functionality is already present...

     

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