E-mail Recorder/Notelogger - Allow emails from non SBM users to be logged into the SBM item Hot

by Michael Parsons on October 12, 2016

Recipients of an email generaged from SBM may reply to those emails and loop in other users in their organization that may not have an SBM user account or may have one with External access only.  The correspodence from these users would not be accepted by SBM's notelogger since the email address the message comes from does not correspond to a privileged SBM user account.  Enhancing SBM to allow all email correspondence to be logged into the item, regardless of what email address it originates from, should be considered so the coversation in the notes section of the item doesn't have any missing parts from people who contributed to the conversation.

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