Ability to collapse/expand recorded emails in the Notes_Section Hot

by Franz Andel on May 21, 2015

collapse or expand selected/all emails (recorded by mail recorder) in the notes_section

  • to have a better overview about all recorded mails per item (somtimes more than 20 mails) ,I would like to be able to collapse/expand selected emails in the notes _section. collapsed => one line per mail containing timeStamp, from and subject A collapse/expand all button would also be very helpful.

    Ideas

    Target Release
    1HCY'17
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  • This idea has been put under consideration for the 1HCY'17 release.
    David J. Easter Commented by David J. Easter July 11, 2016
    #1 Reviewer  -  

    This idea has been put under consideration for the 1HCY'17 release.

    Another definite YES vote for this from me too! Can get very difficult to navigate and see the change to the next note when the recorded email is full of Replies..
    Appreciate the mail recorder does make an attempt at adding the "Show old email text" expandable section, but this only seems to work with emails recorded by the recorder through the whole chain. Old ones being forwarded for reference are added without the collapse-able section.
    Gary Mayes Commented by Gary Mayes August 20, 2015
    Top 500 Reviewer  -  

    Another definite YES vote for this from me too! Can get very difficult to navigate and see the change to the next note when the recorded email is full of Replies..
    Appreciate the mail recorder does make an attempt at adding the "Show old email text" expandable section, but this only seems to work with emails recorded by the recorder through the whole chain. Old ones being forwarded for reference are added without the collapse-able section.

    Owner's reply

    The "Show old email text" doesn't work for most of our mails. Most reply-mails in the recorder don't even show this secention (might be related to html-mails?).

    A huge vote Yes from me. We have longed for Serena to do something with the Notes display to make it more user friendly, particularly if you use the Notes/Email Recorder features heavily - unfortunately we had to resort to building our own custom view of the Notes to achieve it. Our preference would be to have an "accordion" type display similar to the Change History where you see a list of Note titles, authors and dates - and then expand each one to read the content. (Expanse All / Collapse All feature would also be handy).
    David Sheaffe Commented by David Sheaffe May 26, 2015
    Top 50 Reviewer  -  

    A huge vote Yes from me. We have longed for Serena to do something with the Notes display to make it more user friendly, particularly if you use the Notes/Email Recorder features heavily - unfortunately we had to resort to building our own custom view of the Notes to achieve it. Our preference would be to have an "accordion" type display similar to the Change History where you see a list of Note titles, authors and dates - and then expand each one to read the content. (Expanse All / Collapse All feature would also be handy).

    I would expand this to any type of note in the Notes_Section. I've added some pretty long notes to items before and it would be nice to collapse those as well.
    Keith Terwilliger Commented by Keith Terwilliger May 26, 2015
    Top 100 Reviewer  -  

    I would expand this to any type of note in the Notes_Section. I've added some pretty long notes to items before and it would be nice to collapse those as well.

     

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