v8.1 - SER8615I CMN TCPIP information not detected - cannot be saved Hot

by Alan D Leaderbrand on June 22, 2016

ChangeMan ZMF version 8+ does not log a message to the system log when the started task cannot create the complete TCPIP member (#SERx).  This failure prevents the Users from logging on. 

The message in the SERPRINT: SER8615I CMN TCPIP information not detected - cannot be saved

This error message needs to put into the system log, so automation can capture the error and restart the started task to correct the problem.   Serena does not feel that Users being unable to access ChangeMan is a problem, but we at AT&T do. 

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  • Thank you for the submission of this Idea Alan. Trust me, Serena believes failure to access ZMF is indeed a problem. This results in unwelcome phone calls, often in the middle of the night for those folks supporting ZMF.

    Reviewing your comments here, and the originating support case, I believe we need to find the root cause of the initial failure to create the #SERx member, which results in users unable to connect to ZMF via TCP/IP. Your request to log SER8615I to the system log for action by auto ops certainly has merit imo. In parallel with this Idea you submitted, I would like your help gathering additional diagnostics to identify root cause. On the next occurrence, please open a case (or reopen the original) so we can continue investigating with you.
    Jeff Jones Commented by Jeff Jones July 07, 2016
    Top 10 Reviewer  -  

    Thank you for the submission of this Idea Alan. Trust me, Serena believes failure to access ZMF is indeed a problem. This results in unwelcome phone calls, often in the middle of the night for those folks supporting ZMF.

    Reviewing your comments here, and the originating support case, I believe we need to find the root cause of the initial failure to create the #SERx member, which results in users unable to connect to ZMF via TCP/IP. Your request to log SER8615I to the system log for action by auto ops certainly has merit imo. In parallel with this Idea you submitted, I would like your help gathering additional diagnostics to identify root cause. On the next occurrence, please open a case (or reopen the original) so we can continue investigating with you.

     

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